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Security Communications Kit

Use this kit to coordinate customer-facing messaging for the multi-tenant security launch. It synthesizes what customers need to hear, the questions they are likely to ask, and the release logistics required to keep communications aligned across channels. When customers need deeper implementation guidance, reference the security configuration hardening guide and secrets management controls overview for technical follow-up materials.

Messaging Pillars​

Zero-trust tenant isolation​

  • Every tenant receives dedicated execution sandboxes with strict identity boundaries enforced by Relay's policy engine—highlight how this extends the isolation scenarios detailed in the configuration hardening guide.
  • Requests are evaluated against per-tenant allow lists, runtime signatures, and compartmentalized secrets stores before code is executed, building on the guardrails outlined in the secrets management controls overview.
  • Continuous verification closes the loop by streaming audit events into customer observability destinations.

Managed compliance posture​

  • Relay ships with SOC 2 Type II, GDPR, and HIPAA-aligned controls validated by third-party auditors.
  • Security updates automatically propagate through managed infrastructure, ensuring encryption standards and data residency guarantees remain intact without customer patch work.
  • Shared responsibility guidance clarifies what Relay manages versus what customers configure, reducing onboarding friction.

Operational resilience​

  • Multi-region failover, rate-governed worker pools, and blast-radius-limited feature flags protect workloads from noisy neighbors. For deeper design background, direct customers to the JWT session management best practices when discussing resilient authentication flows.
  • Security signals surface in the Console with real-time status indicators so admins can act quickly.
  • Dedicated escalation paths and a 24/7 incident response rotation reinforce confidence during peak events.

Launch FAQ​

  • What changes for existing tenants? Existing workloads migrate automatically. Tenants inherit isolation guardrails without needing configuration changes, though they can opt-in to advanced namespace policies via the Console.

  • How are secrets protected? Secrets move into per-tenant vault partitions. Keys are envelope-encrypted using customer-specific KMS materials, and rotation policies are enforced by default—link customers to the secrets management controls overview for architecture diagrams and API usage guidance.

  • Does the launch affect performance? Performance budgets remain within current SLAs. Isolation adds under 5 ms of overhead thanks to lightweight sandboxing and warmed worker pools.

  • What compliance evidence is available? Updated SOC 2 Type II report sections, data flow diagrams, and DPIA templates will be published in the Trust Center on launch day.

  • How should customers validate integrations? Provide runbook snippets and sample audit queries in customer notifications. Encourage staging validation using the sandbox environment before production rollout, and point teams to the configuration hardening guide for pre-launch checks.

  • Who can customers contact for support? Direct inquiries to security@relayprotocol.io, with enterprise accounts routed to assigned customer success managers.

Distribution Checklist​

  1. Pre-launch alignment

    • Finalize announcement copy (blog post, email, in-product banner) with security, marketing, and legal approvals.
    • Update Trust Center assets and knowledge base articles.
    • Brief support and customer success teams with the FAQ and escalation paths.

  2. Launch day execution

    • Publish documentation updates across the docs portal and Trust Center.
    • Release the blog post and schedule customer email campaigns.
    • Activate in-product notifications and link to the FAQ.

  3. Post-launch follow-up

    • Monitor support channels, triage questions, and feed insights back to product/security owners.
    • Track engagement metrics (blog views, email open/click rates, console notification interactions).
    • Compile a 2-week retro covering adoption signals, incident reports, and recommended next steps.